UPDATES and REMINDER
Today we sent out an email campaign to all former guests that we have in our address file. The communication was regarding updates and reminder message that will be sent out five days prior to all guest reservations. Guests are asked to please respond 2 days prior to arrival answering three active screening questions.
Although our BLOG posts are generally light, this post is a bit different but necessary. Since this information is very important, we want to make sure it is available to anyone who might be considering a stay with us. Therefore, we are posting here and on our FaceBook page as well.
Thank you for taking the time to read our messages.
We are excited about your upcoming visit to Apple Bin Inn Bed and Breakfast and Lancaster County.
Before you arrive, we would like to review procedural details regarding your arrival and stay.
Our policies have always had our guests comfort, convenience, and safety in mind. This will continue to be at the forefront of our decision making process and procedures.
Beginning with the initial process of scheduling your stay and confirming a reservation, a credit card is secured to hold space for you. This credit card will be charged the morning of your anticipated arrival. In the event you are planning to redeem a gift certificate, use cash for payment, or a different credit card for payment than was used to secure your reservation, we must know the day prior to your visit. This step eliminates unnecessary contact upon your arrival.
You are receiving this email five days prior to your visit. We would like to ask you to respond to this email and answer the following three active screening questions. If you have any questions or need clarification, please call us right away (717)464-5881.
- In the last 14 days have you traveled internationally?
- In the last 14 days have you had contact with a suspected* or confirmed case of someone having COVID-19?
- *Suspected means anyone with flu-like symptoms e. fever, chills, sore throat, or shortness of breath…or any other possible symptoms as stated by CDC as COVID-19 indicators. This includes household members.
- Do you currently have flu-like symptoms, i.e. fever, chills, sore throat, or shortness of breath, or any other possible symptoms as stated by CDC as COVID-19 indicators?
If you have answered NO to all the questions, you are most welcome to join us on the day of your scheduled stay.
Please know that we need your responses to the active screening questions 2 days prior to your arrival and not before. If we do not receive a response, we will attempt to contact you by telephone. If we are still unable to reach you regarding the active screening questions two days prior, your reservation will be forfeited one day prior and our cancellation policy will take effect by charging 50% of your reservation. We will also ask you the same questions the day you arrive as an extra precaution.
When you arrive you will be personally greeted unless arrangements have been made for a self check-in. Return guests are welcome to the self check-in process with the understanding the active screening process has taken place. Yes, we are observing safety precautions and are adorning masks. We ask that all of our guests observe the use of masks as well upon arrival and any time guests are in common space on our property.
We will complete a registration document that states your vehicle information. This document asks for your signature as you will be agreeing to follow all of our house policies. These policies can be found on our website: www.applebininn.com as well as in the desk copy of our Guest Guide in your room.
Since it is challenging to specifically determine where a virus may have been contracted, among our policies there is a hold harmless clause releasing us from liability in the event you become ill while you are visiting or after your check-out. By signing this document you are in acceptance of these policies. If you choose not to accept our policies, your reservation will be forfeited and our cancellation policy will take effect.
After we have completed the check-in process, you will be asked to either remove your shoes and carry them to your room or use a sanitation shoe tray. You step into a shoe tray with solution that will disinfect the bottom of your shoes then you step onto a clean area and wait a few minutes for the shoes to dry. You will also be shown how to operate the electronic door lock so you are able to lock and unlock the entrance.
We will explain the layout of the Inn; where you have access on the property and a general explanation of what is where. We will show you the way to your room and advise you to review the in-room Guest Guide for information. If something is not clear in the Guest Guide, please ask for clarification. We are more than happy to answer any questions.
We have visitor information available in the form of brochures, business cards, and magazines. We also have books, games, and DVDs for you to borrow during your visit. You are welcome to any of this with the following precautions. Utilize hand sanitizer before handling anything you may be borrowing. After you have finished, please place the used object (DVDs, games, or books) in the basket at the bottom of the stairs or simply leave it in your room. We will sanitize before returning it to its home. Please do not help us out and return it yourself.
We are now offering three breakfast options which you may have chosen when you scheduled your stay. You have the option to have breakfast in the dining room, in your guest room, or you may skip breakfast. We need this information prior to your arrival as well as any dietary restrictions. Breakfast is served in the dining room at 8:00AM or in your room between 8:00AM and 8:30AM (depending on occupancy). We have reconfigured our dining room to have private tables for our guests. Please be conscious of this effort and observe social distancing as much as possible. Much of the charm of a B&B is interaction with other guests and hosts. We do encourage conversation and non-physical interaction.
After breakfast and during the day we will no longer be entering guest rooms to tidy up beds, pick up towels, or remove trash. Please do not place wet towels anywhere except on a towel rack, or over the shower curtain rod or tub. Wet towels cause damage that guests will be responsible for. There is washable cotton laundry bag in each closet, please use this bag if you would like fresh towels during your visit and simply set it outside of your door in the hallway. We will replenish your towels by placing them on your bed. Please place trash in the hallway as well if it needs to be removed during your stay.
Please practice fireplace safety, if you choose to use the fireplace in your guest room (Empire Room, Cortland Suite, or Gala Suite), please turn off the fireplace if you leave your room.
We would like to assure you that we are taking every precaution to insure our guests rooms have been thoroughly cleaned and sanitized between guests. We will be doing this by allowing at least 24 hours between visits/guests for each room. During this time we are steaming upholstery and curtains, using UV-C (ultraviolet devices) and an ozone generator in addition to wiping down all surfaces. All bed linens are completely removed and laundered including mattress pads and bedspreads. Pillows have two cases that are removed and laundered as well.
We apologize for the previous lengthy statement. If there are any questions, concerns, or thoughts you would like to bring to our attention, please communicate them to us. Communication will keep everyone well informed. Best, Karen & Tom Email: firstname.lastname@example.org Phone: (717)464-5881