Our Policies

Simply click for answers to our most Frequently Asked Questions regarding our policies:

• What are your room rates and taxes?
• What forms of payment do you accept?
• What is your cancellation policy?
• Do you allow children?
• Do you allow pets?
• What is your smoking policy?
• Do you have wireless Internet access?
• Is parking available?
• Can you accommodate special diets?
• Do you have information about things to do in Lancaster County?

What Are Your Room Rates and Taxes?

Room rates range from $149 to $281 per night, depending on the specific room and dates you select.
Our Rooms & Rates page provides more detailed information about each room, and our Availability page will display the correct room rate when you select your specific reservation dates.
Or simply call to discuss any details and make your reservation!

Rates are based on Double Occupancy (or Quad Occupancy when reserving the Braeburn Cottage with 2 Bedrooms).

There will be a charge of $20 per night for each additional guest in rooms that can accommodate them. Please call for details.

For children under 2 years old, a “pack & play” crib is available for an additional $15, in the Braeburn Cottage or McIntosh Room. Please call for crib availability.

Taxes are 7.1%*, and will be added to all rates shown above (significantly lower than the 11% taxes charged by motels!) *subject to change along with government increase/decrease.

What Forms of Payment Do You Accept?

We accept all major credit cards, as well as cash. We do not accept personal checks. Please be reminded to bring along the credit card and ID you have reserved your room with. Your credit card will be charged for the first night of your stay upon making a reservation. If your stay includes more than one night, the balance will be due upon arrival.

What Is Your Cancellation Policy?

When you reserve a room, we agree to turn away all other requests for the room you select and guarantee to hold it for the nights you reserve. In return, you agree to pay the quoted rate for the number of nights you reserve.

We understand that changes can occur to your travel plans. However, since late cancellations affect us significantly, and your circumstances are totally out of our control, we cannot assume all of the risks for late cancellations. Therefore the following cancellation policies apply to all confirmed reservations:

• Reservations made through an OTA (online/outside travel agency) are charged immediately and are refundable if we are given 5 or more days' notice (or if we are able to rebook your room).
• Cancellations within 5 days of your scheduled arrival date will be charged for one night, or 50% of the total reservation amount, whichever is greater.
• “No-shows” and early check-outs will be charged the full amount of the reservation.
• Cancellations within 5 days of your scheduled arrival date will be charged for one night, or 50% of the total reservation amount, whichever is greater.

• Group reservations (3 or more rooms) require email and credit card information for each room booked. Credit card charges will be applied for the group reservations one month in advance (or at the time of the reservation if made closer than one month in advance).

Do You Allow Children?

Yes. We are a family-friendly inn that welcomes children of all ages in the Braeburn Cottage and the McIntosh Room.

For the enjoyment of all of our guests, parents are expected to supervise their children at all times

For children under 2 years old, a “pack & play” crib is available for an additional $15, in the Braeburn Cottage or McIntosh Room. Please call for crib availability.

Do You Allow Pets?

No, we do not allow pets. As required by law, we do accept certified Service Animals. Certification must be presented prior to guest arrival. We are not able to accept Emotional Support Animals at this time.

Under Title III of the Federal Americans with Disabilities Act (ADA) and virtually all state laws, a service animal is an animal that has been trained to perform work or tasks for the benefit of a person with a disability. The ADA provides no protection for emotional support animals in public accommodations. Please refer to this link for further information: https://adata.org/guide/service-animals-and-emotional-support-animals.

What is Your Smoking Policy?

Smoking is not permitted anywhere in the main house, Empire Room Balcony, Braeburn Cottage, or McIntosh Room. Outdoor smoking is permitted in the designated area of the garden and parking areas. Violation of this policy will result in a $150.00 cleaning fee.

Do You Have Wireless Internet Access?

Yes. Free Wifi Internet access is available throughout the inn for your computer or mobile device. You will be given the password upon check-in.

Is Parking Available?

Yes. We have plenty of free, off-street, lighted parking here at the inn.

(If you’re traveling with a trailer or motor home, please call to discuss space availability.)

Can You Accommodate Special Diets?

We will accommodate most special dietary needs. Just let us know your requirements in the special requests section when you make your reservation. Also, please tell us of any food allergies or sensitivities you have, so we are able to avoid using those ingredients in your breakfasts. We have options for an intimate breakfast in your room, a private table in the dining room, or skip breakfast.

Do You Have Information About Things to Do in Lancaster County?

Yes! We have a large assortment of local brochures, magazines, books, and other information about area attractions, restaurants, shopping, and all of the other activities that make Pennsylvania Dutch Country famous! We’re also happy to share our own advice and directions for the various activities around our wonderful county. You may also wish to look at our Local Attractions and Restaurants pages to help you plan your itinerary.